1. Overview
This Refund Policy explains how cancellations, rescheduling, and refunds are handled for bookings made through the Sporta application and website (the "Platform"), including court/field bookings, coaching sessions, and match participation fees. This Policy forms part of, and should be read together with, our Terms and Conditions.
Because Sporta connects Users with independent venues and coaches ("Partners"), specific cancellation windows may vary slightly by Partner; where a Partner's policy is stricter or more generous than the general rule below, the policy shown at the time of booking will apply and will always be clearly displayed before you confirm payment.
2. User-Initiated Cancellations — Court and Field Bookings
Unless a different window is shown at checkout for a specific venue, the following general cancellation tiers apply to court and field bookings:
- More than 24 hours before the booking start time: full refund of the amount paid, minus any non-refundable service fee (see Section 8).
- Between 6 and 24 hours before the booking start time: 50% refund of the amount paid.
- Less than 6 hours before the booking start time, or after the booking start time: no refund.
Refunds under this section are automatically calculated by the Platform based on the cancellation timestamp and will be reflected in your account after processing.
3. Coach and Training Session Cancellations
Bookings with individual coaches may carry cancellation terms set by the coach, which will be displayed at the time of booking. In the absence of a coach-specific policy, the following general rule applies:
- More than 24 hours before the session: full refund.
- Between 12 and 24 hours before the session: 50% refund.
- Less than 12 hours before the session: no refund, unless the coach agrees to reschedule at their discretion.
4. No-Show Policy
If you fail to attend a confirmed booking without cancelling in advance ("no-show"), no refund will be issued, and this may be recorded on your account. Repeated no-shows may result in temporary restrictions on your ability to make future bookings, in accordance with Section 6 of our Terms and Conditions.
5. Cancellations by Sporta, a Venue, or a Coach
If a booking is cancelled by Sporta, a venue, or a coach — for example due to facility maintenance, unavailability, or a coach being unable to attend — you will receive a full refund of the amount paid, including any service fee, or you may choose to reschedule at no additional cost, where available.
Where reasonably possible, we will notify you of such cancellations as early as possible and will assist you in finding an alternative venue, time slot, or coach.
6. Weather and Force Majeure
For outdoor courts and fields, bookings cancelled due to severe weather conditions confirmed by the venue (e.g., heavy rain, storms) that make the facility unsafe or unusable are eligible for a full refund or free rescheduling, regardless of the cancellation timing rules in Section 2.
Sporta and its Partners are not liable for cancellations or service interruptions caused by events beyond reasonable control, including but not limited to natural disasters, government restrictions, power outages, or public health emergencies; in such cases, reasonable efforts will be made to offer a refund or rescheduling option.
7. Refund Method and Processing Time
Eligible refunds will be issued to the original payment method used for the booking, or, at your option and where supported, credited to your Sporta wallet for faster processing on future bookings.
- Sporta wallet credits are typically applied instantly.
- Refunds to cards or digital wallets typically take 5–14 business days to appear, depending on your bank or payment provider.
8. Non-Refundable Fees
Certain amounts are non-refundable except where a booking is cancelled by Sporta, a venue, or a coach as described in Section 5, or where required by applicable law:
- The Sporta service/booking fee shown separately at checkout.
- Payment processing fees charged by third-party payment providers, where applicable.
- Amounts for add-on services already consumed at the time of cancellation (e.g., equipment rental already used).
9. Group and Split-Payment Bookings
For bookings shared among multiple participants, each participant's payment is treated individually for refund purposes based on their own cancellation timing. If the organizer cancels the entire booking, the applicable refund tier under Section 2 applies to each participant's paid share. Sporta is not responsible for redistributing funds among participants outside the Platform's payment system.
10. How to Request a Refund
Most cancellations and refunds can be processed directly through the "My Bookings" section of the app. If you experience an issue not covered by the automatic refund calculation (for example, a dispute about facility condition or coach conduct), you may submit a refund request to our support team within 48 hours of the booking, including relevant details and, where possible, supporting evidence (photos, messages).
Our team will review manual refund requests and respond within five (5) business days.
11. Contact Us
For questions about this Refund Policy, please contact us at:
- Email: support@sportaapp.net
- In-App Messaging