1. Introduction
Sporta ("Sporta", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect through the Sporta application and website (the "Platform"), how we use and share it, and the rights you have regarding your data.
This Policy applies to all Users of the Platform and should be read together with our Terms and Conditions. By using the Platform, you consent to the collection and use of information as described in this Policy, in line with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL) and its implementing regulations.
2. Information We Collect
We collect the following categories of information:
a. Information you provide to us
- Account information: full name, email address, mobile number, date of birth, gender, and profile photo.
- Payment information: card details or digital wallet information, processed securely through our licensed payment partners (Sporta does not store full card numbers).
- Booking details: preferred sports, skill level, match history, coach/venue preferences, and communications with venues or coaches.
- Support communications: any information you share when contacting our customer support team.
b. Information collected automatically
- Device and usage data: IP address, device type, operating system, app version, and general usage patterns.
- Location data: with your permission, approximate or precise location to help you find nearby venues and to enable check-in features.
- Cookies and similar technologies as described in Section 7.
c. Information from third parties
- Information from venues and coaches you book with (e.g., attendance confirmation).
- Information from social login providers if you choose to sign in using a third-party account.
- Information from payment processors necessary to confirm and reconcile transactions.
3. How We Use Your Information
We use your information for the following purposes:
- To create and manage your account and authenticate your identity.
- To process bookings, payments, cancellations, and refunds.
- To connect you with venues, facilities, coaches, and other players (e.g., for open matches).
- To personalize your experience, including recommending venues, coaches, or matches near you.
- To send booking confirmations, reminders, and important service notifications.
- To send marketing communications where you have opted in, and which you may opt out of at any time.
- To detect, investigate, and prevent fraud, abuse, or violations of our Terms.
- To comply with legal obligations and respond to lawful requests from public authorities.
- To analyze usage trends and improve the performance, safety, and features of the Platform.
4. Legal Basis for Processing
We process your personal data on the following legal grounds: performance of a contract with you (e.g., to complete a booking), your consent (e.g., for marketing or precise location), compliance with a legal obligation, and our legitimate interests in operating, securing, and improving the Platform, provided such interests are not overridden by your rights and interests.
5. Sharing and Disclosure of Information
We do not sell your personal data. We may share information with:
- Venues and coaches, to the extent necessary to fulfil your booking (e.g., your name and booking time).
- Payment service providers, to process transactions securely.
- Service providers who support our operations, such as cloud hosting, analytics, customer support, and SMS/email delivery, under confidentiality obligations.
- Other players, in the limited context of open or group matches you choose to join.
- Regulators, courts, or law enforcement authorities, where required by law or to protect the rights, safety, or property of Sporta, our Users, or the public.
- A successor entity in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections.
6. Data Storage and Security
We implement administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including encryption in transit, access controls, and regular security reviews.
While we take reasonable steps to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
7. Cookies and Tracking Technologies
The Platform uses cookies, SDKs, and similar technologies to keep you signed in, remember your preferences, analyze traffic, and improve our services. You can manage cookie preferences through your device or browser settings; disabling certain cookies may limit some Platform functionality.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal or contractual retention requirements.
- Withdraw consent for marketing communications or location tracking at any time.
- Request a copy of your data in a portable format, where applicable.
- Object to certain processing activities based on our legitimate interests.
To exercise any of these rights, please contact us using the details in Section 12. We will respond within the timeframe required by applicable law.
9. Data Retention
We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal, accounting, dispute-resolution, and regulatory requirements. When data is no longer needed, we securely delete or anonymize it.
10. Children's Privacy
The Platform is not directed at children under 18. Where a minor participates in coaching sessions or matches booked by a parent or legal guardian, the account and consent responsibility remains with that parent or guardian, who is responsible for the minor's data and safety on the Platform.
11. International Data Transfers
Where your data is transferred to or processed in a country outside the Kingdom of Saudi Arabia (for example, by a cloud service provider), we ensure appropriate safeguards are in place consistent with the requirements of the Personal Data Protection Law.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection contact at:
- Email: support@sportaapp.net
- In-App Messaging
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through the Platform or by email, and we encourage you to review this Policy periodically.